Refund and Return Policy
At Provision Plus, we want you to be completely satisfied with your home decor purchases. We offer a 30-day money-back guarantee on our couches and sofas, lighting, candles and candle holders, vases, and decorative bowls to ensure your peace of mind. Please read this Return and Refund Policy carefully to understand the terms and conditions for returning items.
Eligibility for Returns
To be eligible for a return and refund under our 30-day money-back guarantee, the following conditions must be met:
Time Frame: You must initiate the return process within 30 days from the date of delivery.
Condition: The item(s) must be in new and unused condition, free from any damage or signs of wear. It should be returned in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support: Reach out to our customer support team via [contact details], providing your order number and a brief explanation of the reason for the return.
Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Packaging: Carefully pack the item(s) in their original packaging or a suitable alternative, ensuring they are well-protected to prevent damage during transit.
Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
Tracking: We recommend using a trackable shipping service and keeping the tracking information for reference.
Inspection and Refund
Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. Once the inspection is complete, we will process your refund using the same payment method used for the original purchase. Please note:
Refund Amount: The refund will be for the purchase price of the item(s), excluding any shipping or handling charges unless the return is due to a mistake on our part or a defective product.
Processing Time: Refunds will be processed within [X] business days from the date we receive the returned item(s).
Notification: You will be notified via email once your refund has been processed.
Non-Returnable Items
Certain items are not eligible for return and refund:
Custom Orders: Any items that have been customized or made to order specifically for you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions for returning the item, and we will cover the return shipping costs.
Contact Us
If you have any questions or need assistance with the return process, please reach out to our customer support team via [contact details]. We are here to assist you and ensure your satisfaction with Provision Plus home decor products.
Thank you for choosing Provision Plus for your home decor needs, and we appreciate your trust in our products and services.